LETTINGS AND PROPERTY MANAGEMENT

At Lemon Street Lettings we ensure that tenants are kept informed throughout the whole letting process, from the initial viewing enquiry to the handover of keys when moving in. We will ensure that you are provided with up to date and relevant information relating to your let and meet you at the property if required when you move in.

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Important tenant information:

Deposit & pROTECTION

You must protect the deposit of all assured shorthold tenancies (AST) with a UK government-approved deposit protection scheme. Failure to do so may result in a fine and difficulty at the end of the tenancy agreement.

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Reference/
Right to rent

The Right to Rent scheme makes sure that people renting a property in the UK have a legal right to be here. This legislation rolled out across the UK back in 2016. We naturally do this as part of our referencing process to confirm identity and proof of residency.

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How to Rent Guide

Every tenant in the UK should receive a Department of Local Government and Communities “How to Rent Guide.” from their lettings agent. A Guide which the tenant must confirm they have seen at the start of a new tenancy.

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Tenancy obligations

From the start of the tenancy the responsibility of the property rests with the tenant. It is important that all maintenance issues are reported to Lemon Street Lettings as soon as they arise. This can be done by telephone/email/social media. The property must be fully secured at all times and we ask that if you are away for any length of time that we are informed for the landlords insurance purposes.

Insurance

Contents insurance will be required for tenants to insure their own belongs. Landlords are responsible for the arrangement for their own buildings insurance for the property.

Inventory and schedule of condition

The Inventory will be carried out before the tenancy commences. This will be provided to you at the start of the tenancy and you as a tenant will be required to check it, sign and return to Lemon Street Lettings within 7 days. It is important to check this document as it will form the basis of any claim for damages by your Landlord at the end of the tenancy.

Utilities

On commencement of the tenancy, all meter reads will be taken and copies of these will be provided on the inventory. The local authority will also be notified of the change of occupier. It is advisable to contact all noted utility suppliers on occupation to advise of any changes in details and payment arrangements.

Routine Inspections

All properties under management of Lemon Street Lettings are subject to routine inspections. These inspections are useful to tenants as well as the landlords. We will carry out an internal and external check of the property and the main purpose is to check the overall condition of the property and a report will be produced. These inspections will take place 6 monthly and tenant will be notified in writing of appointment times.

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'If anyone needs to find a place in Truro, this is the place to go! I went here and had a chat with Kirsty, the office is lovely and fresh. Kirsty was very welcoming and listened to the requirements I was looking for. I needed to move quickly and she accommodated and made sure my mind was put at ease. When I moved in, I had a brilliant welcome pack that had all the information I needed. I would strongly recommend Lemon Street Lettings to anyone.'
Zoey CollisTenant Facebook Review
Zoey Collis
As a landlord for over 14 years Kirsty, and Major gave me an outstanding service. They found me a tenant within a week and covered all the legal requirements, inventory, deposit collection, photographing etc, promptly. Best Rates & Service in Truro. No need to look anywhere else than Lemon Street Lettings.'
Teresa BehnLandlord review Google
Teresa Behn
As a landlord for over 14 years Kirsty & Major gave me an outstanding service. They found me a tenant within a week and covered all the legal requirements, inventory, deposit collection, photographing etc, promptly. Best Rates & Service in Truro. No need to look anywhere else than Lemon Street Lettings.Kirsty was also just as lovely as Major and we look forward to living in our new home! 🏑 Thank you !!!'
Jason PascoeLandlord Google Review
Jason Pascoe
'Kirsty is absolutely amazing, her office is clean and professional, and not only is she incredibly professional but she actually cares about clients unlike a lot of places you will find. She managed to find my Dad and I the perfect apartment for us with no ridiculous over the top fees, and very little fuss. The welcome pack contains everything you need it to once you have moved and looked incredibly professional and well down, we could not be happier with our new home. If you’re looking to move home then Lemon Street Lettings is the ONLY choice!'
Cam LaworTenant Google Review
Cam Lawor
'Kirsty and team are fantastic!!'
Justine Sutherland Tenant Google Review
Justine Sutherland
'Best letting agency I've ever rented through. Kirsty did an incredible job sourcing the perfect house for me, and has been reassuringly personable throughout the difficult process of finding a place, going through paperwork, and interfacing with landlords.'
Richy the chapTenant Google Review
Richy the chap
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